In a recent online chat, the Washington Post’s TV critic Tom Shales had this to say about AOL and Time-Warner: “My apologies — there was an interruption — it was the fault of AOL, my entry into this universe and the most unreliable, miserably undependable rip-off I have ever encountered in any medium anywhere. AOL — horrible, horrible service. Part of the Evil Empire: Time-Warner-AOL. All very Satanic if you ask me. Infuriatingly unreliable … oh, I said that.”

Yes, you did, Tom, and we hear you got some gruff from management for doing so!